Refund & Damage Policy

100% Safe Handling Guarantee

At LaundryConnect, we treat garments with care. If an item is damaged or lost during an eligible service, we review the claim and compensate according to the policy below.

1. Reporting a Claim

Claims for damaged or missing items must be reported within 24 hours of order delivery. Contact customer care at [email protected] or +91 9971358256 with:

• Your order ID and registered contact details.
• Clear photographs of the affected garment.
• Proof of purchase value if available.

2. Compensation Limits

Damage compensation, where applicable, is capped at the lower of Rs. 500 per garment or 10 times the washing charge for that garment/service, subject to inspection and policy terms.

3. Exclusions & Limitations

We cannot assume responsibility or provide compensation for:

• Pre-existing wear-and-tear, discoloration, shrinkage, fading, weak fabric, loose stitching, or naturally occurring changes during cleaning.
• Delicate materials or embellished garments where care instructions are missing, inaccurate, or not followed by the customer when selecting service type.
• Items left in pockets such as pens, coins, jewellery, cash, or personal belongings.

4. Refund Method

Approved refunds and compensation payments may be credited to the original payment source or issued as wallet credits within 5 to 7 business days of claim approval.